First Class A/R Management and Back Office Support

We have a proven track record of increasing revenue 10%-15%

We realize there aren't enough hours in the day to get everything done. Everyone needs a little support. As a component of our offsite practice support we work with your team to help you collect more of your money, faster, than ever before. We realize you don't have the time to wait on the phone with insurance companies. You can count on your offsite practice support team to take care of the most time consuming tasks.

More Control Over Your Money

We empower you by putting more information at your fingertips than ever before. As soon as you login to OfficeEMR® you'll be able to see a snapshot of money collected month-to-date, total A/R, and any problem claims. If you have an Apple iPhone® you'll be able to access it on the road. You'll finally be able to manage the practice instead of the practice managing you.

You'll Get Your Money Faster

Most practices can't designate a team of billing experts to concentrate on their A/R. With so many disruptions in a medical office, claim accuracy and submission can be inconsistent. Your offsite practice support team works on your behalf to make sure claims are sent our right the first time.

Aggressive Follow-up

We know the first 75% of your money comes in easily. Inevitably, 25% gets caught in a web of denials, errors, and insurance problems. We implement the right technology and dedicate A/R Specialists to make sure you receive every dollar.

No Dollar Left Behind

We have an advanced compensation structure with our billing team and the more they collect on your behalf the more they are rewarded. Your offsite practice support team includes a dedicated A/R specialist that reviews aging accounts daily and makes sure no dollar is left on the table.

Zero Tolerance Policy

To make sure that you are collecting every dollar we take a zero tolerance policy on insurance aging. Our philosophy is that if we are pro-active about claim follow-up there will never be an aged account over 60 days.

Patience with Your Patients

We understand a large chunk of your day is spent answering questions from patient phone calls. Our customer service team will take that burden off your shoulders. We make our patient portal available so they can review their bill and make payments online.

Reminder Calls

Missed appointments mean missed revenue. We'll automate the reminder process to make sure that every patient gets a courtesy reminder call.

• Review of all charges to ensure proper coding
• Entry of all charges and procedures into billing system, or synchronization with your EMR system
• Daily transmittal of medical insurance claims to each insurance company
• Daily reviews of insurance responses and communications
• Posting of insurance and patient payments
• Processing and reviewing claims, denials, and filing appeals
• Daily follow-up on unpaid insurance claims and patient accounts
• Monthly auditing of accounts and review of fee schedule
• Statements managed and sent to patient on a consistent basis
• Customer service to patients via direct phone number where all billing questions are answered
• Preparation of write-off & refund requests
• Detailed monthly production and reconciliation reports
• A commitment to the financial performance of your organization!